Botanica is a UAE born boutique floral and plant agency founded with the purpose of connecting urban lives to the benefits of nature. To do this we offer beautiful, artistic and unique flower arrangements, plants, and terrariums that have been designed and selected with consideration of their aesthetic as well as therapeutic properties. We deliver straight to your home or workspace so you can immediately brighten your living space and reap the calming benefits of bringing nature inside.
Orders
1. How do you take payments?
We take secure payments on our webpage using debit or credit card.
2. Is there a minimum order value?
There is no minimum order value.
3. How do I change or cancel my order?
We may be able to change or cancel your orders depending on the product and the time of notification prior to delivery. To enquire please contact our customer service team under the Contact Us section and refer to our refund and cancellation policy.
4. My order is damaged what do I do?
We take every effort to ensure that our products are delivered in excellent condition. In the event that there is damage, please take a photo and reach out to the customer service team on the Contact Us section.
Payments
1. Are your payments secure?
Yes. Our systems are protected with bank-grade security and secure.
2. Where do you hold my card information?
All supplied sensitive/credit information is transmitted with security measures and then encrypted into our payment gateway providers database. We do not hold your debit/credit card details on our servers.
3. Do you have a refund/cancellation policy?
Yes. Please refer to the refund and cancellation policy here.
Deliveries
1. How do deliveries work?
We deliver to Dubai only
2. How much does delivery cost?
Delivery to Dubai is free.
3. Will you deliver to me if I am not home?
Yes. We will leave your delivery at your front door or at your reception. If you think you might not be in, you can leave specific instructions to our driver on where to place your delivery. In the case of flowers, just be sure to give them some water as soon as you can once you’ve arrived.
4. Not everything I ordered is on my delivery?
Subscriptions are always delivered separately from other items you have ordered. If you purchase other items that are non-subscriptions these will be delivered together. Please contact if there is an item missing here.
5. Can I have items delivered to more than one address?
Yes, of course we can deliver your items to more than one address.
If you wish to add an address, you can do this on your profile page.
6. Can I have items delivered to addresses that are non-residential?
Absolutely. Botanica delivers to businesses, offices, restaurants, hotels, and anywhere else possible.
General Flower Questions
1. How fresh are your flowers?
Due to the climatic conditions of the UAE we are unfortunately unable to purchase our whole range of flowers locally. However, we do procure directly from the flower growers and have a sophisticated supply chain to ensure that our customers receive fresh, quality flowers.
If for any reason you are not happy with the freshness of your flowers or plants, please contact us and we will replace your arrangement or provide you with a refund.
2. What kind of vase will I need?
Our arrangements are a substantial size, so just make sure that your vase sufficiently tall and wide to hold the bouquet. We recommend a vase that is anywhere from 20-30cm in height and at least 12cm inner diameter. Tall, fluted glass and wide sturdy ceramic vases are particularly versatile for any styled arrangement. We will soon have a range of vases available for purchase from our store.
3. Do I need any equipment for my flowers?
You will require a vase and some scissors/secateurs to trim the stems. These will soon be available for purchase from our store.
4. Where are your flowers grown?
We source our flowers from a number of locations including the Netherlands, the Amazonian rainforests and Kenya so that we can deliver to you a diverse, unique and special arrangements.
5. Are my flowers child/pet friendly?
Many flowers contain some level of toxicity so we would advise to keep your arrangements always way from pets or children that might be tempted to eat leaves or flowers.
Customer Service
1. I want to speak to someone, what can I do?
Please contact us. You can call us directly to speak to us, email or chat on WhatsApp.
2. I have a problem with my account, can you help me?
Yes we can. Please contact us and we will try and fix your issue as soon as possible.
